We are only truly satisfied when our customers are. The standard of quality has to exceed expectations. Right down to the last detail. We're always on the safe side.
We ensure the satisfaction and loyalty of our customers by exceeding their expectations with respect to Volkswagen products. The quality of the vehicles plays a key role in this respect.
Our employees make sure of this – with passion and expertise.
Quality Assurance deals with a wide range of tasks. Some 16,000 employees at more than 100 Group sites around the globe support the development of vehicles and components and look after mass production in the Group's global production network. Quality Assurance works closely with Development, Procurement, Finance, Production and Sales in this respect.
The management team of the Group's Quality Assurance division operates out of the Wolfsburg site, from where it strategically controls the QA activities of the Volkswagen Group and the brands. Moreover, various departments operate in Wolfsburg in Group and/or brand roles for quality assurance:
Group Quality Assurance Purchased Parts is responsible for ensuring that the parts required for vehicle production meet the required standard of quality. It qualifies contractors in this regard as well as approves or escalates them – if necessary – through to halting the awarding of contracts. The department develops uniform standards, methods and IT systems globally and ensures that these are implemented in the purchased parts organisations of the Volkswagen Group.
Group Material Technology combines the roles of Group Laboratory Management and Group Laboratory Technology in close partnership with Development. Group Laboratory Management supports the laboratory sites all over the world in terms of their strategies, processes, tests and standards and provides support for training laboratory employees and managers. Group Laboratory Technology controls processes that ensure the quality of materials worldwide.
Central Group Quality Assurance provides instruments and methods that the QA employees require on a cross-brand basis for their daily work. The department is responsible for fundamental strategic projects and the quality management system including the required certifications as a manufacturer. Moreover, it promotes the networking of the quality assurance functions in the brands and region and ensures that the quality of the products is maintained across the logistical processes too.
Quality Assurance Complete Vehicle assesses vehicles from the first pre-production model through to the end of production under the most varied customer-specific operating conditions. Together with the members of the Board of Management, new vehicles are assessed during acceptance runs and approved for mass production. The aim is to achieve a fault-free vehicle, system and powertrain start-up in order to avoid customer-related complaints and recall situations in the series start-up phase or with model updates.
Quality Assurance Product Safety analyses fire or accident vehicles for damage that has been deemed to be "relevant for safety" by importers or Volkswagen partners and ensures that any highlighted problems are resolved quickly. The department ensures that the vehicles in circulation worldwide are safe and informs authorities and consumer protection organisations of this.
Technical Product Controlling informs the Board of Management regarding the quality situation of the products and approves the exhibition vehicles for large automobile trade fairs. Moreover, the department performs product quality audits of the powertrain and vehicles under the brands in order to ensure a consistent standard throughout the Group. Series production monitoring is carried out on new vehicles in relation to exhaust gas, consumption, exterior noise and on-board diagnosis (OBD). The results are reported to the responsible authorities.
Quality Assurance Product Emergence assures the quality of new vehicles and modules along the Product Emergence Process (PEP) and in the model update. Conceptual problems in the field are analysed in collaboration with the analysis partners and rectified with the contractors and Development. The department aims to bring concepts to the field that are without any complaints or defects in order to reduce damage cases and breakdowns.
Quality Assurance Vehicles supports new vehicle launches and process approvals across the plants and assures quality from start-up to approval to mass production. The department also focuses on ongoing optimisation of product and process quality during series production. Master jig and cubing test equipment is used to assess the overall impression, panel gap, look & feel, functionality and ease of assembly for the exterior and interior of a vehicle.
Quality Assurance Components (GQH) monitors the worldwide component sites. The department manages the quality projects for components such as engines, gearbox, seats, running gear or plastic components and issues the relevant quality approvals for new products. Quality strategies and programmes are developed and implemented as central cross-departmental functions in collaboration with the sites.
The Management Fault Rectification Process (FAP) department for the Volkswagen brand analyses, processes and coordinates any market disturbances that arise. The necessary measures are taken to ensure sustained fault rectification in series production and in the field and consequently damage cases and breakdowns reduced through escalation to the corresponding committees.